Frequently Asked Questions

No – we give specific one-hour slots in which we aim to arrive. We are nearly always on time, but sometimes (particularly towards the end of the day) we might be a bit behind schedule. If so, we will always call you well in advance to let you know our revised estimated arrival time.

Yes, but use caution when going from damp carpeting onto non-carpeted areas as the non-carpeted area may feel very slippery.

While it depends on many factors, primarily the amount of carpet, we can estimate on the initial visit how long the job will take. In the case of a typical 3-bedroom house, you should allow around 2.5 – 3 hours for all the carpets to be cleaned.

Drying time depends on some variables such as the thickness of pile and fibers, the weather conditions and the air circulation in your home. To help your carpet dry faster, turn your thermostat up during the cold season or open windows during the warm season. Turning on ceiling fans will also help. Most carpeting is dry within 4 – 8 hours.

Pet stains and odours are best handled by a professional cleaner and restorer. Attempting to remove them yourself may result in a permanent stain and/or odour.

Depending on your lifestyle, the following suggestions may be used as a guideline:

  • Non-smoking household: Every 6 – 12 months
  • Smoking household: Every 4 months
  • Household with young children: Every 6 months
  • Household with pets: Every 3 – 6 months
  • Commercial office: Every 6 months
  • Restaurant / Pub (where food is served): Every month

A cleaning agent is pressure-sprayed onto a surface to be cleaned and then (or simultaneously) the resulting dirty water is vacuumed. By using pressure, the cleaning agent (shampoo or steam) gets deep into the pile of carpets and helps dislodge dirt.

Professional truck mounts have more power and deter re-soiling for a longer period of time. Do-it yourself machines can put too much moisture into the carpet and leave high amounts of detergent behind.


Cantop Cleaning Services

a division of Cantop Services Inc.

Fully licensed and insured, we have been serving the Greater Victoria area since 1994.

Let us work with you to build a janitorial service plan that meets your unique needs!

Phone: 250-380-6888

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